Refund policy

• If you receive a product that is damaged, defective or of poor quality. Email us to support@tropicdune.com for explaining the issue and send a photo of the issue.

We will either replace the item or send a refund.

• If you received the wrong product product in the order, email us here: support@tropicdune.com . Please provide your order number, a photo of what was ordered and a photo of the product that was received.

We will either replace the item or send a refund.

• If there are missing items in an order please email us your order number and the missing items number from the order. 

Contact us: support@tropicdune.com . We will resent or refund the missing item

• If you are unhappy with the fit of shoes or clothing, we offer one-time free size exchange for shoes and clothing 

when you request a size change within 7 days after receiving the order and contact us here: support@tropicdune.com

In order for a free exchange to be processed, you will need to provide the following information: reason the products didn't fit (i.e. too small, too big, too narrow), the new size requested customer name and order number

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for a free exchange

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your reference.